About
Highly analytical and results-oriented Data Analyst with 11+ globally recognized certifications from IBM and Google. Proficient in leveraging SQL, Power BI, Tableau, and Excel to transform complex raw data into actionable insights. Expertise spans data cleaning, visualization, dashboard creation, KPI tracking, ETL processes, and stakeholder reporting. Proven ability to drive data-driven decision-making and enhance operational efficiency across diverse industries.
Work
Summary
Managed front office operations, client relations, and reporting for a leading real estate firm, contributing to operational efficiency and tenant satisfaction.
Highlights
Managed client reception and visitor registration for a high-volume corporate environment, ensuring seamless operations.
Developed and generated Monthly Management Reports (MMR) and Quarterly Business Review (QBR) reports using analytical tools to provide key performance insights.
Streamlined helpdesk operations by maintaining organized data logs, improving response times and issue resolution efficiency.
Enhanced tenant engagement and community relations through effective festive communications and initiatives.
Summary
Coordinated guest relations and managed critical data for daily operations, focusing on revenue, inventory, and trend analysis.
Highlights
Managed daily revenue and inventory records with high accuracy in Excel, supporting critical business operations.
Streamlined booking processes and analyzed trends across multiple platforms, identifying key patterns for operational improvements.
Utilized Scala and PMS systems for precise operational tracking and data management.
Prepared structured datasets, ensuring data integrity and readiness for comprehensive reporting and analysis.
Summary
Oversaw guest operations, reservations, and coordination, contributing to service excellence and data-driven operational improvements.
Highlights
Managed comprehensive guest operations, reservations, and coordination, ensuring high levels of guest satisfaction.
Developed and maintained operational reports to guide daily activities and strategic decision-making.
Executed daily transactions efficiently using Oracle OPERA and Scala systems.
Successfully promoted Hyatt Dining Club memberships and analyzed guest feedback to enhance service quality and drive membership growth.
Summary
Coordinated inter-departmental functions and managed guest feedback to improve service quality and loyalty program engagement.
Highlights
Coordinated front office, food and beverage (F&B), and housekeeping functions, ensuring seamless guest experiences.
Maintained detailed feedback logs and conducted basic satisfaction analysis to identify areas for service improvement.
Successfully promoted Accor loyalty memberships, contributing to customer retention and revenue.
Created comprehensive guest service reports, providing valuable insights for management review and operational adjustments.
Education
Awards
Best Reviving Student of the Year
Awarded By
Anjuman-I-Islam's Institute of Hotel Management & Catering Technology
Recognized for exceptional dedication and improvement as the Best Reviving Student of the Year.
Languages
Certificates
Skills
Data Analysis & Visualization
Power BI, Tableau, Excel, Dashboard Development, Visual Storytelling, KPI Tracking.
Analytical Tools
Microsoft Excel (Pivot Tables, VLOOKUP, Power Query), Power BI, Tableau, SQL, DAX.
Programming Languages
Python (Core), R (Basics).
Advanced Topics
Machine Learning (ML), Natural Language Processing (NLP), Artificial Intelligence (AI), Big Data Tools, Azure, ChatGPT, Generative AI Concepts.
Business Intelligence
KPI Tracking, Reporting, Trend Analysis, Business Insights.
User Requirement Gathering
Stakeholder Communication, Requirements Definition, Feedback Analysis.
Data Cleaning & Preparation
Data Transformation, Data Validation, Data Structuring, Excel (Pivot Tables, VLOOKUP, Power Query).
Database Management
SQL Querying, MySQL, Data Extraction, ETL Processes (Extract, Transform, Load).